Your Orders
Order Issues & Returns
See allWhat to Do if Your Item Arrives Damaged or Defective
It is incredibly disappointing to wait for a unique Kifgo purchase, only to open the box and find that it has been damaged in transit. Because many it...
2 min articleUnderstanding Chargebacks on Kifgo
If you have a problem with an order, your first instinct might be to call your bank or credit card company to dispute the charge. This process is know...
2 min articleWhy is the Payment for My Kifgo Purchase Still Processing?
When you click "Checkout," your payment is usually approved by your bank in just a few seconds. However, occasionally you might see a message that you...
2 min articleWhere is My Refund? Locating a Refund for a Kifgo Order
If a seller has agreed to cancel your order, or if Kifgo Support has issued a refund for a returned item, you will receive an email confirmation immed...
2 min articleWhy Can't I Find My Order in My Account?
You placed an order, received a confirmation on your screen, but when you go to your Purchases and Reviews page, the order is completely missing! This...
2 min articleHow to Return or Exchange an Item on Kifgo
Because Kifgo is a marketplace made up of independent creators and shop owners, each seller manages their own inventory and sets their own policies re...
2 min articleAfter You Purchase
See allHow to Leave a Review for a Kifgo Seller
Because Kifgo is built on a community of independent creators, leaving a review is one of the best ways to support your favorite shops! Reviews help s...
2 min articleHow to Cancel an Order on Kifgo
Did you change your mind or accidentally purchase the wrong item? Because Kifgo connects you with independent sellers who manage their own inventory, ...
2 min articleUnderstanding Your Estimated Delivery Date
When you purchase an item on Kifgo, we provide an Estimated Delivery Date to give you a good idea of when your package will arrive. However, because y...
2 min articleHow Can I Make a Change or Add a Customization to My Order?
Did you forget to add a personalized engraving to a necklace, or did you accidentally order the wrong size shirt?Because Kifgo connects you directly w...
2 min articleWhat is the Status of My Kifgo Order?
Wondering when your unique Kifgo find will arrive? You can easily check the status of your order at any time to see if the seller is still preparing y...
2 min articleHow Do I Change the Shipping Address on My Kifgo Order?
Category: After You PurchaseArticle Content:Did you accidentally use your old address or send a gift to the wrong location? Don't panic! Whether or no...
2 min article