Understanding Chargebacks on Kifgo
If you have a problem with an order, your first instinct might be to call your bank or credit card company to dispute the charge. This process is known as a Chargeback.
While chargebacks are an important tool for consumer protection, we highly recommend trying to resolve the issue directly on Kifgo first. Here is everything you need to know about how chargebacks work on our platform.
What is a Chargeback?
A chargeback occurs when a buyer asks their bank, credit card provider, or PayPal to reverse a completed transaction. The bank then forcefully withdraws the funds from Kifgo and returns them to the buyer while they investigate the dispute.
Why You Should Contact Kifgo First
Filing a chargeback with your bank can take up to 90 days to fully resolve.
Instead of waiting months for your bank to investigate, we encourage you to use Kifgo's internal resolution tools:
Message the Seller: Most issues (like a broken item or a missing package) can be solved with a quick message to the shop owner.
Open a Case: If the seller cannot help, you can open a case with Kifgo Support. If your order qualifies under Kifgo’s Purchase Protection program, we can often issue a refund within a few days!
What happens if I file a Chargeback?
If you decide to file a chargeback with your bank:
Your Kifgo Case will be closed: You cannot have an open chargeback with your bank and an open case with Kifgo Support at the same time. Once a chargeback is filed, Kifgo must step back and let your bank handle the entire dispute.
Kifgo will investigate: Kifgo will provide your bank with evidence regarding the transaction (such as tracking numbers showing the item was delivered). Your bank will make the final decision on whether you win or lose the dispute.
Important Warning
Filing a fraudulent chargeback (such as claiming you didn't receive an item when tracking proves it was delivered) is a violation of Kifgo's Terms of Use. Buyers who file false chargebacks may have their Kifgo accounts permanently suspended.