How to Report a Problem with Your Kifgo Order
Because Kifgo is a marketplace made up of independent sellers, each shop manages its own inventory, shipping, and return policies. If something goes wrong with your order—such as an item arriving damaged, or not arriving at all—your first step should always be to contact the seller.
However, if the seller is unable to help, Kifgo is here to step in and ensure you have a safe shopping experience.
Step 1: Contact the Seller First
Sellers on Kifgo are usually very quick to fix issues by offering a replacement, a refund, or updated tracking information.
Sign in to Kifgo and go to "Purchases and Reviews" (or "Order History").
Find the order you are having trouble with.
Click the "Help with Order" button.
Select the issue you are experiencing (e.g., "My order hasn't arrived" or "The item is damaged").
Add a message explaining the situation (and attach photos if the item is damaged), then click Send.
Please give the seller at least 48 hours to respond and work on a resolution with you.
Step 2: Open a Case with Kifgo
If 48 hours have passed and the seller has not responded, or if you are unable to reach an agreement with them, your next step is to Open a Case with Kifgo Support.
You can open a case if:
Non-Delivery: You never received your item.
Not as Described: The item you received is significantly different from the seller's listing description or photos.
How to Open a Case:
Go back to your "Purchases and Reviews" page.
Locate the order you previously contacted the seller about.
Click on "View your message to seller."
If 48 hours have passed, you will now see an option that says "Open a Case."
Choose your reason for opening the case and provide any additional details for our support team to review.
Click Submit.
Once a case is opened, Kifgo’s Trust & Safety team will review the transaction, communicate with both you and the seller, and make a final decision. If your order qualifies under Kifgo's Purchase Protection program, you will be issued a full refund!