I'm Having a Technical Problem Buying on Kifgo
If you are trying to browse items, add things to your cart, or click the checkout button, but the website is freezing, loading slowly, or giving you an error message, you might be experiencing a technical glitch.
Most technical problems on Kifgo can be fixed in just a few seconds by trying the troubleshooting steps below.
1. Clear Your Browser's Cache and Cookies
Over time, your internet browser saves data to help websites load faster. Sometimes, this saved data becomes outdated and causes Kifgo to malfunction.
Go to your browser's settings (such as Chrome, Safari, or Firefox).
Look for the "Privacy and Security" or "History" section.
Select the option to Clear Cache and Cookies.
Restart your browser and try using Kifgo again.
2. Try an "Incognito" or "Private" Window
If clearing your cache didn't work, try opening an Incognito or Private browsing window and navigating to Kifgo.lk. If the website works perfectly in the private window, it means one of your browser extensions is causing the problem.
3. Disable Ad-Blockers or VPNs
Certain browser extensions—especially strict Ad-Blockers, pop-up blockers, and Virtual Private Networks (VPNs)—can block essential scripts that Kifgo needs to function properly. Try temporarily disabling your ad-blocker or VPN while you complete your purchase.
4. Try a Different Browser or Device
Sometimes a website simply doesn't get along with a specific version of a browser.
If you are using Google Chrome, try switching to Safari, Firefox, or Microsoft Edge.
If you are shopping on a desktop computer, try switching to your mobile phone (or vice-versa).
Still stuck?
If you have tried all the steps above and the website is still giving you technical errors, please Contact Kifgo Support. Be sure to include a description of the error message you are seeing, what browser you are using, and screenshots of the problem if possible!